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Frequently Asked Questions (FAQ)

Q. How can I pay for my order?

On your e-basket page, click checkout button. You can use your debit/ credit card, Visa, Discover or any valid international credit card. also accepts payment from Amazon pay, Shopify and PayPal.

Q. Can I cancel or change my order?

To cancel or change your order, please contact customer service at or +1 (818) 839-4478

Q. Can I change my delivery address?

Sign in to your account. Next, click on views addresses to edit your default address, or add a new delivery address.

Q. Can I exchange my order?

To exchange your order, call customer service or send us an email at Make sure you provide us with your order number

Q. Can I check the status of my order.

To check your order status, click on Account, sign-in, views recent orders with their respective status. Click on the most recent order for more details.

Q. How do I return my order?

Returning your order is easy. First you need to contact customer service at If your return is accepted, we’ll send you a return shipping label. Use the returning sticker to return the order.

Q. My order is damaged, What can I do ?

If your order is damaged by the carrier, make sure you return the order as it is within 30 days to get your refund on time. Your refund is subjected to an investigation to make sure your package has been damaged by the carrier.

Q. I receive the wrong good. what do I do?

If you receive the wrong good, Please return it immediately by contacting the customer service first to get refund or exchange item. +1 (818) 839-4478

Q. Can carushé ship internationally ?

Yes, we can ship and process international credit card. Please read the product shipping information for more details.